FAQs

Some of our products might not currently be available due to the possibility of stock not being available.

Please get in touch with us and tell us what you are looking for as we maybe able to find stock somewhere else if its not available in the warehouse at a sufficient stock level. If we can find it, we will make it available to you for ordering. Backorder items maybe available at low stock levels and we recommend ordering these items as soon as possible.

Where a product maybe marked with (N) or (D), these products are discontinued and will no longer be available once they become out of stock.

You can find lead times for backordered and custom products on our Delivery Information page

At Primal Desires, we believe in given choices wherever we can. So we have tried to offer a payment option that will suit most people.
If you want to pay by credit or debit card, we have that.
If you want to pay by internet transfer through your bank, you can do that too.
If you want to make use of your buy now pay later provider, we have a selection of them to pick from.
We will even accept cash payments when we are attending markets and events.

You can find out more about which payment options we currently have available by visiting our Payment Methods page.

Wherever possible, we try to have your order delivered in the shortest time frame for your selected delivery option.

There are some circumstances where your order is unable to be delivered to your listed address or intended drop-off location and we will advise you of this where possible before your order leaves our hands. Deliveries may also be delayed due to circumstances beyond our control and which may occur after your order has left our hands.

You can find more information about delivery times and costs on our Delivery Information page.

There are some brands we are unable to source due to distributor restrictions. Please let us know what you are looking for and we will do our best to find it.

Primal Desires tries to list as many products we feel meet the quality and reliability our customers expect. This may mean that we have not listed something due to other customers telling us of problems.

Washing the Rope

The polyester rope washes easily in luke warm soapy water using a hand wash (recommended) or in a clothes wash bag preferably in a front load washing machine (do not wash with other clothes especially if the rope is custom coloured to avoid unwanted colour runs), rinsing off with warm water before air drying inside under a fan for approximately 24 hours or place in a clothes bag into a dryer on low (iron) heat for 20 minutes before air drying under a fan for approximately 4-6 hours. When using a dryer, it is sometimes possible to dry the ropes for longer periods however we recommend only doing this with the custom coloured rope to avoid blow-outs as this rope has been subjected to extended periods in boiling water and is better conditioned to handle the heat from the dryer. It will also help bind the custom colour to the rope fibres.

General Rope Maintenance & Repairs

Always check the rope before and after use for damage especially when used over sharp or rough edges or in conjunction with other implements such as candles, knives, scissors and even long finger nails. Broken ends and most blow-outs can be fixed easily with minimal to no damaged caused to the rope however should there be any broken threads/braids, it is recommended to discard the rope or not use it for suspension work. Blow-outs generally only occur when the rope is dried at prolonged high temperatures.

Fixing Broken Ends

If you are unsure about the following process, we are happy to assist and even do it for you. Broken ends can happen through general use as well as during washing and drying processes. Generally you just need a flame (we recommend a BBQ lighter to save your fingers and maintain a constant flame) applied for about 10 to 15 seconds slowly rotating the end through the flame to avoid overheating or causing blackening (soot or burning the rope end will discolour it, usually to a darker or black colour which does not clear after washing and occurs very easily if the rope is left stationary in the flame or the blue section of the flame is used). Remove the flame and with wet finger tips (thumb and pointer finger), gently and quickly (use caution as the ends will be hot but cools quick) smooth the ends to remove any sharp or pointed sections. This process may take a couple of times to complete for each end. If the end does not melt easily without burning, rotate the rope end over heat for approximately 1cm from the rope end. This will help bind the outer sheath to the core and with a pair of sharp scissors or your safety cutters, trim the rope just beneath the existing end but still on the area you have just heated. Doing this while the rope end is still hot from the flame makes cutting much quicker with a neater finish then repeat the original steps for fixing the broken rope ends.

Fixing Most Blow-outs

Blow-outs cause the rope’s core to push out through the outer sheath’s braiding. If you are unsure about the following process, we are happy to assist and even do it for you. The quickest and easiest method to fix this is to cut the rope end off (do not use heat) nearest to the blow-out and holding on the opposite side of the blow-out to the end you have removed, gently pull the core out a couple of centimetres. Hold the rope end and exposed core tightly, move the outer sheath back towards the blow-out. This should help pull most of the blow-out back into place. Work the sheath back towards the end starting from the opposite side of the blow-out. You will more than likely have excess core still exposed and this is perfectly normal. If you have more than 1 blow-out, work backwards from the rope end you removed using the same method. It maybe necessary to remove the other end if your rope length is too long or the remaining blow-outs are close to the other end. When you have finished with fixing the blow-outs, do the process of maintaining broken rope ends as shown above starting with heating the outer sheath 1cm from the end. If the end has frayed, heat the area where the braiding is still intact and then trim the rope at that point. If you need to remove both ends to fix the blow-outs, it is recommended to completely repair one end first to avoid unwanted fraying and too much unnecessary movement when the outer sheath is worked back and forward.

For some blow-outs, the outer braiding may not return to normal and you will possibly still see some of the core through the outer sheath. The rope is still safe to use although we recommend not using it for main up-lines or weight bearing in this case. Rope that leaves a lump or does not lay flat without noticeable kinks or bumps, should not be used for suspensions of any kind. Large loosened braids/threads on the outer sheath will often catch, become damaged much easier and look unsightly. Where rope appears damaged or unfit for purpose within the first 12 months, we will replace that length. All we ask for is a photo of the rope before and after maintenance so that we can confirm the rope was not damaged through use on a sharp or rough surface. Other than that, we will not ask any further questions, we will simply replace the rope length for you.

Generally, since most of these types of products are likely to be going near sensitive body parts or even inserted into the body, you are going to want to avoid harsh chemicals and disinfectants not suited for those kinds of areas. You are going to want to clean the device after every use to keep it in top condition ready to use next time. Depending on where you store or transport your device, you may want to carry some baby or facial wipes to give it a quick wipe over before use. There is a couple of ways to clean these types of products:

1. Use A Toy Cleaner

   Toy cleaning solution is probably the best way to go about cleaning the product. The majority of these are a spray on solution and some even come with a scent. You may want to stick with something unscented and nearly all brands have an unscented solution available. Just spray over the entire surface area of the device (remove any batteries first if your device has removable batteries installed), wipe it off with a damp cloth, rinse thoroughly and leave it to air dry. This should also apply to genuine leather products and other implements which might collect bodily fluids or placed in a location where it may become unclean.

2. Lukewarm Soapy Water

   If you don’t have ready access to a toy cleaner, you can use some lukewarm soapy water to clean the device provided it is sufficiently water proof to be placed into a bath/sink of water. We don’t recommend cleaning using this method for devices, leather products or other implements which are not designed to be used in wet conditions or under water. Once you have cleaned the device, wipe off with a damp cloth, rinse and air dry.

3. Damp Cloth or Spray Using Disinfectant

   This method should only be used for products that are unable to be cleaned using the above method and is strongly recommended not to be used on devices that are insertable into the body or may have adverse reactions to the material the device is made of such as silicone, rubber, latex, etc. It is generally a process that can be used on furniture and other apparatus that bodily fluids including sweat and lubricants might come into contact with or are likely to be used by other people. Using a lint free cloth, lightly soak or spray with a suitable disinfectant such as Viraclean or isopropyl alcohol (you maybe able to spray directly onto the surface of the product) and wipe down with a damp cloth and allow it to air dry. Always check after cleaning and drying and before reusing that there is no damage to the product caused by the cleaning process.

4. Autoclave

   While its highly unlikely you will ever get to use one of these unless you are in the medical profession of some kind, 100% surgical steel products can be cleaned in this manner. You will need to refer directly to the necessary operating instructions before using one of these as they clean by using extreme heat to burn away any of the nasty germs and dirt that might have been picked up. You may also want to use one of the first 2 methods prior to going to this length.

There are some products that are intended for single use only and are not intended to be cleaned after use. They should be disposed of thoughtfully and in a manner that prevents potential contaminants, germs and viruses from coming into contact with other humans, animals or surfaces that humans or animals are likely to come into contact with. Make sure any sharp or pointed items are disposed of in the appropriate container (maybe supplied with the device however may need to be purchased separately).